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Terms & Conditions

This is the place where we are supposed to put all the legal boring bits...

Basically, we are here to make sure that you buy what you want so we want to make it easy for you to order and pay and also to change your mind and return things to us.

To make a purchase online, just add items to the Cart, fill in all the details and click on the magic Order button. We accept payment though Paypal - you do not need to have a Paypal account to use it - a credit card is enough (we take most cards, except for American Express because they charge very stupid commissions!).

Shipping

We do our best to dispatch your order within 48 hours of receiving it. If an item is out of stock, we will get in contact with you quickly to discuss the options.

Please bear in mind we are a shop and sell our products here as well as on the website. We try our very best to keep a check on stock levels and update our website as often as can. However we can get very busy and our fabric turn around can be high on some ranges. If, for example you select the 'pick up and pay' option and you are making a special trip, you may like to give us a quick call to double check we have what you ordered ready and put aside for collection.

We usually send items in the UK via Royal Mail, Second Class - we do our best to keep the cost of postage as low as we can. We'd rather you spend your money on fabrics than on stamps!

 

Here are the postage rates for the UK - they are based on the value of your order

For order under £14.99, postage and packing comes to £2.00

For orders between £14.99 and £29.99, postage and packing comes to £3.00

For orders between £29.99 and £39.99, postage and packing comes to £4.00

For orders between £39.99 and £99.99, postage and packing comes to £5.00

For orders between £99.99 and £149.99, postage and packing comes to £6.00

For orders above £150.00, postage is free because we are very grateful to you for ordering so much from us! Thank You.

 

And here are the postage rates for Europe - they are based on the value of your order too.

For order under £14.99, postage and packing comes to £3.75

For orders between £14.99 and £29.99, postage and packing comes to £4.75

For orders between £29.99 and £39.99, postage and packing comes to £5.75

For orders between £39.99 and £99.99, postage and packing comes to £8.75

For orders between £99.99 and £149.99, postage and packing comes to £16.75

For orders above £149.99, the postage and packing comes to £18.00

 

And here are the postage rates for Rest of the World - they are also based on the value of your order.

For order under £14.99, postage and packing comes to £6.75

For orders between £14.99 and £29.99, postage and packing comes to £8.75

For orders between £29.99 and £39.99, postage and packing comes to £9.25

For orders between £39.99 and £99.99, postage and packing comes to £14.25

For orders between £99.99 and £149.99, postage and packing comes to £20.00

For orders above £149.99, the postage and packing comes to £22.00

 

Credit Card Security

We do not store your credit details on our system. The payments are handled through Paypal which is a secure website.

If you would rather pay by cheque or credit card over the phone, that can be arranged, just give us a ring on 020 8941 7075 and have your order number ready. Please mention the billing address the card is registered to if it is not also the delivery address thank you.

 

Returns/Contact us

We all have senior moments from time to time and it could be that we send you the wrong item or the wrong colour (sorry!) or that you have changed your mind - that is not a problem. You can return items to us for a refund or an exchange. We do ask you to return the item in mint condition (unless it arrived damaged in which case please do not feel you have to glue it back together!). Just send it back to the shop (32 Bridge Road, Hampton Court Village, East Molesey, Surrey, KT8 9HA) and we will sort it out.

 

Prices

The prices we charge on the website are the same as the prices in the shop and on our stand at shows . VAT is also included and reflects the current rate of 20.00% (and I'd be grateful if they could keep it at that rate because it's a little bit complicated to change it on the website - thank you in advance to HMRC)

 

Privacy

We hate spam as much as you do, so we will never ever sell your details to anyone and quite frankly, we'd rather keep you to ourselves!

Cookies (no, these are not some sort of biscuits) are activated to keep the content of your shopping cart up to date and to store the delivery address. You can turn the cookies off by being really clever and going to Tools/Internet Options/Privacy on your browser but you will not be able to place an order (so not much point us doing all this work on the new website if you are not going to place an order... but it's your call).