Terms & Conditions
This is the place where we are supposed to put all the legal boring bits...
Basically, we are here to make sure that you buy what you want so we want to make it easy for you to order and pay, and also to change your mind and return things to us.
Purchasing
To make a purchase online, just add items to the Shopping Basket, fill in all the details and click on the Order button. We accept payment though Paypal - you do not need to have a Paypal account to use it - a credit or debit card is enough (we do not accept American Express or Diners Club).
Shipping
We do our best to dispatch your order within a timely fashion after receiving it. Orders are normally shipped on Mondays and Thursdays: when we can we do also ship on interim weekdays as well, but cannot guarantee this. Our mail order department does not operate at weekends so orders placed Friday may not be dispatched until the next working day (Monday, unless that is a Bank Holiday). If an item is out of stock, we will get in contact with you to discuss the options.
Please bear in mind we are a shop and sell our products here as well as on the website. We try our very best to keep a check on stock levels and update our website as often as we can. However, we can get very busy and our fabric turn around can be high on some ranges. If you would like to collect your order please select “no postage - for local collection…” and once your order is ready we will call you to arrange a collection day and time.
We usually send items in the UK via Royal Mail, First Class post- we do our best to keep the cost of postage as low as we can. We'd rather you spend your money on fabrics than on stamps! Please see the shipping page for current rates of postage.
Credit Card Security
We do not store your credit details on our system. The payments are handled through Paypal which is a secure website.
If you would rather pay by credit or debit card over the phone, just select the “call me for payment” option as the payment method and we will call you when your order is ready to be dispatched. Please mention the billing address the card is registered to if it is not also the delivery address.
Damaged or missing items
If on receiving your order you find that items have been damaged in transit or are missing, please notify us as soon as possible. Notification within 7 days will enable us to resolve the issue with the delivery company most efficiently. You should retain all packaging and evidence (take photos if the packaging is damaged on arrival) to back up your claim and be prepared to cooperate with our delivery agents to try and resolve the matter.
Returns
When we get it wrong - We all have senior moments from time to time and it could be that we send you the wrong item or the wrong colour (sorry!) in which case once you have returned the item(s) we will either send the correct items or issue a full refund. Items must be in their original condition, unused, unwashed, in a saleable condition (unless they were faulty) and in the case of haberdashery, in their original unopened packaging. If they are not, we will not be able to issue a refund or exchange.
If you have changed your mind or the colour is not as expected - contact us within 21 days of your purchase. We are only able to accept requests for returns for standard sizes of fabrics i.e. Fat Quarters, half metres or 1 metre pieces and these items must be in their original condition, unused, unwashed, in a saleable condition (unless they were faulty) and in the case of haberdashery, in their original unopened packaging. Books and Patterns are NOT returnable. You will also need to have/send your receipt or mail order number. We will only be able to issue you with a credit note for the item(s) - and we will not be able to issue a credit note for either the original postage charges or the cost of return.
Any refund, exchange or credit note will be issued less any discount that was applied to the order. You are responsible for the cost of returning the items to us unless we have delivered the item to you in error or if the item is damaged or defective. Please call us before returning items so that we are aware of the return. Your return should be well packed and clearly labelled and returned to Creative Quilting, 30-32 Bridge Road, East Molesey, Surrey KT8 9HA. Please also make sure you get a certificate of postage as proof of the return. We are not able to process a refund, exchange or credit note until the goods have arrived back to us.
Prices
The prices we charge on the website are normally the same as the prices in the shop and on our stand at shows. VAT is also included (where applicable) and reflects the current rate of 20.00%
Customs
Goods ordered from Creative Quilting for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs office for full details and regulations.
Privacy
We hate spam as much as you do, so we will never ever sell your details to anyone
Cookies (no, these are not some sort of biscuits) are activated to keep the content of your shopping cart up to date and to store the delivery address. You can turn the cookies off by going to Tools/Internet Options/Privacy on your browser but you will then not be able to place an order!