We do our best to dispatch orders in a timely fashion. We typically ship orders on Monday & Thursdays, with a cut off for dispatch on those days of 12noon, i.e. orders placed before 12 noon on a Monday, will be dispatched that day, and orders placed after 12 noon may not be dispatched until Thursday. For an order to be dispatched on a Thursday, orders need to have arrived before 12 noon on a Thursday. As our mail order department does not open at weekends, orders placed after 12 noon on a Thursday may not be dispatched until the following Monday. Furthermore, as our local Post Office does not accept items on a Bank Holiday, we will not be able to dispatch on Bank Holidays.
If you need an item urgently, please do call us and we will see if we can accommodate - we will always try our best to help our customers out where we can.
If an item is out of stock, we will get in contact with you quickly to discuss the options.
Please bear in mind we are a shop and sell our products here as well as on the website. We try our very best to keep a check on stock levels and update our website as often as we can. However, we can get very busy and our fabric turn around can be high on some ranges.
We usually send items in the UK via Royal Mail, First Class post. If you would like us to send via a tracked service please contact us before placing your order.
Our Current Postage Charges are:
|Order Value||UK First Class||Europe||America [see † ]||Rest of World [see † ]|
Up to £14.99
|£15.00 to £29.99||£3.75||£10.00||£18.00||£18.00|
|£30.00 to £49.99|| |
|£50.00 to £69.99||£6.00||£15.00||£24.00||£22.00|
|£70.00 to £99.99||£7.95||£19.00||£28.00||£26.00|
Where we can our packages are sent out as a letter, as per Royal Mail small or large letter dimensions. Unfortunately some items, like bulkier wadding, interfacing, fleece, larger balls of yarn and spools of thread just cannot be fitted into a box <25mm deep and must be sent as a parcel. To cover the postage costs any such items will incur an additional £1 per item (or per meter, or part of) surcharge on the postage prices given above (this will be included in the shipping charges at checkout). See below for postage charges for wadding and fleece, which is particularly bulky! If we find we can send your order for less postage and packaging than has been applied, we will not hesitate to refund you the difference. We would much rather contact you with a refund than with a request for additional shipping! If you would like to check on the postage cost before ordering, please do contact us.
Wadding Postage Charges - UK
- Up to 3m - £7.50
- 3m to 5m - £11.00
- Over 5m - Ask Emma for prices
Large orders (over 5m) of wadding and fleece may require courier delivery and as such would incur further charges - we will contact you prior to dispatch if this is the case.
† The America and Rest of World postage prices above are valid for packages where the parcel size is [Height + Width + Depth] less than 90cm. Please contact us by email (email@example.com) for a quote on postage (Royal Mail or UPS).
Please note that any duty taxes incurred on overseas parcels are the responsibility of the recipient. Prices quoted on our website do not include overseas tax or duty.