We do our best to dispatch your order within 48 hours of receiving it however the mail order department does not open at weekends so orders placed Friday afternoons may not be dispatched until the next working day (Monday unless there is a Bank Holiday). If an item is out of stock, we will get in contact with you quickly to discuss the options.
Please bear in mind we are a shop and sell our products here as well as on the website. We try our very best to keep a check on stock levels and update our website as often as we can. However, we can get very busy and our fabric turn around can be high on some ranges.
We usually send items in the UK via Royal Mail, First Class post. If you would like us to send via a tracked service please contact us before placing your order.
Our Current Postage Charges are:
|Order Value||UK First Class||Europe||America||Rest of World|
|Up to £19.99||£3.00||£6.50||£11.50||£11.50|
|£20.00 to £29.99|
|£30.00 to £39.99||£5.00||£10.00||£19.00||£15.00|
|£40.00 to £69.99||£6.00||£12.50||£22.00||£19.00|
|£70.00 to £99.99||£7.50||£18.75||£26.00||£22.00|
|£100.00 to £149.99||£9.00||£21.00||£28.50||£26.00|
Where we can our packages are sent out as a letter, as per Royal Mail small or large letter dimensions. Unfortunately some items, like wadding, bulkier interfacing, fleece, larger balls of yarn and spools of thread just cannot be fitted into a box <25mm deep and must be sent as a parcel. To cover the postage costs any such items will incur an additional £1 per item (or per meter, or part of) surcharge on the postage prices given above (this will be included in the shipping charges at checkout). If we find we can send your order for less postage and packaging than has been applied, we will not hesitate to refund you the difference. We would much rather contact you with a refund than with a request for additional shipping! If you would like to check on the postage cost before ordering, please do contact us.
Additionally, please note that large orders (over 5m) of Wadding and Fleece may require courier delivery and as such would incur further charges – we will contact you prior to dispatch if this is the case.
Please note that any duty taxes incurred on overseas parcels are the responsibility of the recipient. Prices quoted on our website do not include overseas tax or duty.